I've had 2 experiences with Nikon service and both went poorly and I'm hoping that these are exceptions, (otherwise my confidence in and loyalty to Nikon has been misplaced).
My first experience, D3500, lens issue right out of the box, zoom ring didn't lock. It kept failing within days of the first 2 repairs. For the 3rd repair, they suggested I send the lens and camera so that they could troubleshoot them "together", but they mistakenly "cleaned" the camera and returned it with the still broken lens (carelessness by the tech who didn't read the repair order or other internal notes). Eventually, they agreed that the lens was bad and replaced it.
Most recent experience: I sent my D500 in for cleaning (evidence of dust on the imager). I decided to also send my 80-400 lens along as well for no reason other than wanting my best body and lens cleaned at the same time. I had no problem with the lens at all, having spectacular results just days easrlier at the Daytona 500 race. While the "order" was placed for cleaning, their estimate was for a $700 repair, noting "the zoom ring is tight" and nothing about the repair request. When I requested clarification, they said "the lens won't work without the repair". After pointing out the absurdity of authorizing an expensive repair for a working lens, they replied that the lens sticks a little but is "OK to use". How do you go from "zoom ring tight" to "won;t work" to "OK to use" in 2 days?
I never thought Nikon would abuse customers and wondering if these techs aren't outside contractors who are abusing Nikon (and it's customers). These experiences have destroyed all of my confidence in Nikon. I'm hoping to hear of some positive experiences from others.
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StephenJohn
StephenJohn
Member Since 09 Jan 2021Offline Last Active Mar 15 2024 08:46 PM