8 replies to this topic

[lilfox]

Hi Everyone,

 

I have just a few month old Nikon d7500 where the info display stopped working, even when I hit the button.  Also, after I take a picture, no image appears to review.  I did do a factory reset (I think, but with no info display, hard to say).  I also checked my Image Review settings in the menu, so the LCD is not dead and I can see pics by pushing the play button.  This camera has maybe taken 400 pics and was purchased new. 

 

Any ideas on how to fix it without having to send it in for warranty work? Also, what have your experiences been with Nikon warranties?

 

Thanks!

[TBonz]

I have had several bodies and there has always been an option to turn off (or on) the display image after shooting...one of the first things I do is turn it off...I will go back to it with the play button if I want to review...

 

I have never had to send gear in under warranty, but you shouldn't have an issue unless you have damaged the body yourself.  I have had excellent and fast results when getting a couple of bodies repaired due to a recall by Nikon.

[kahunas455]

I'm having the exact same problem with my Nikon D5600. The info button doesn't work and image preview does not pop up. Oddly enough, it seems to work if the memory card is removed. I've tried changing memory cards, changing lenses, resetting the camera by holding the "info" and "menu" buttons together, restoring factory settings, and even updated the firmware (from 1.0 to 1.2). No luck. Any ideas anyone?

[Hobbit123]

"I'm having the exact same problem with my Nikon D5600. The info button doesn't work and image preview does not pop up. Oddly enough, it seems to work if the memory card is removed. I've tried changing memory cards, changing lenses, resetting the camera by holding the "info" and "menu" buttons together, restoring factory settings, and even updated the firmware (from 1.0 to 1.2). No luck. Any ideas anyone?"

 

Hi, Did you ever find a solution to this?  I ask because I have exactly the same problem with my D5600 even down to it working with the memory card removed.

 

Thanks

[Hobbit123]

I have an update on this problem.  I've just discovered the cause of mine, it was the rubber eye cup that I'd taken off my D3100 (and which fitted perfectly).  It was partially blocking the eye sensor above the viewfinder and making the camera think my eye was always at the viewfinder which then turned off the screen.  I removed it and the problem disappeared.

 

I now see the preview immediately after I take a shot and the display responds immediately to pressing the "Info" button.

 

I hope this fixes your problem too.

 

Cheers,

Tony

[lilfox]

I did end up sending my D7500 in for repairs, the issue, whatever it was, was covered under warranty.  They didn't say what they repaired, but did send a note with instructions on how to prevent my display screen from overheating. I'm assuming that is what happened, but I never have my camera turned on for that long really.  Basically, they said to pop the viewing screen out when the camera is turned on.  Hope this helps someone out down the line.

[gerthdb]

I have an update on this problem.  I've just discovered the cause of mine, it was the rubber eye cup that I'd taken off my D3100 (and which fitted perfectly).  It was partially blocking the eye sensor above the viewfinder and making the camera think my eye was always at the viewfinder which then turned off the screen.  I removed it and the problem disappeared.

 

I now see the preview immediately after I take a shot and the display responds immediately to pressing the "Info" button.

 

I hope this fixes your problem too.

 

Cheers,

Tony

Thanks Tony!  I picked up my D5600 this morning with this same problem.  I do have the proper eye cup for the D5600 but it has been slightly re-positioned so that that it blocked the eye sensor.  Thanks to your post the problem is gone.  Thanks again and much appreciated!

[Kerry]

I was having the same problem with my relatively new D7500....none of the buttons on the back, left of the camera were working.  I took of the rubber eye cup, as mentioned above, and they all work!  Wow!!

[Gyroflyer]

Hi Everyone,

 

I have just a few month old Nikon d7500 where the info display stopped working, even when I hit the button.  Also, after I take a picture, no image appears to review.  I did do a factory reset (I think, but with no info display, hard to say).  I also checked my Image Review settings in the menu, so the LCD is not dead and I can see pics by pushing the play button.  This camera has maybe taken 400 pics and was purchased new. 

 

Any ideas on how to fix it without having to send it in for warranty work? Also, what have your experiences been with Nikon warranties?

 

Thanks!

 

I was having the same problem so after looking at the "Playback display options", I have "None (image only) and Shooting data checked and I'm not getting my image review.