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D800 shutter not moving! photo & details below


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#1
Lynnster

Lynnster

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While night-shooting Holiday Lights 2 days ago, my hubby's D800 quit working!

(he did all the usual - checked battery, removed battery, removed/replaced SD card, tried 2 button reset BUT that's also inoperable)

What Happened: He'd taken several shots just fine, but when he selected Live View & hooked up cable release all went south. The shutter release button didn't make it's usual sound but was sort of "incomplete" for lack of a better term.The shutter won't move & mirror stays up so no image is captured. There's a flashing ERR in top LED screen. When camera turned off & back on, the mirror comes down but shutter never moves. The camera is inoperable in all shooting modes.  The Live View mode button is inoperable as well. (that was working fine prior) Both LED screens function & he's able to view all prior pics. The attached photo shows the mirror box/shutter assembly area. In comparison to his D300, it seems that the silver triangular piece showing on the back lower left might be the issue as we don't see that on his 300. We are wondering if perhaps a spring broke off? We know we have to send it in to NIkon, but just wanted to know if anyone can ID the silver piece or has idea what's going on! Tks for any input!!

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