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Flash Not Working with D500

d500 flash

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4 replies to this topic

#1
stedes

stedes

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I have a Nikon D500 which I purchased back in June. Yesterday I purchased an SB500 flash. I turn both the camera and flash on, The flash is ready, The flash fires if I use the test firing button. But the flash ready indicator does not show in the camera viewfinder. When I take a picture the flash does not fire. 

 

When the flash sleeps (all indicator lights turn off) and I touch the shutter on the camera, the flash wakes up. So the two units are talking to each other. 

 

I am new to the D500, Am I missing something in the setup? 

 

Thanks 



#2
Merco_61

Merco_61

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Have you got the flash fully seated? I think the communication pins and ground make contact before the firing pin. Then the flash is new, the firing pin doesn't always slide onto the contact in the hotshoe like it should do.

When you turn the flash on, how far do you turn the switch? The first setting is what you want for on-camera use, the second is for video use and the rest are for off-camera use if I remember correctly.



#3
stedes

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I got the flash to work. I did a factory reset on the camera by pressing the two green buttons simultaneously.

I got it to work.. I did a factory reset and now the flash works... Press the two green buttons simultaneouly



#4
pbuckley

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I also encountered this problem last night with all symptoms reported above, and also "fixed" it with a total reset to factory defaults.

I've had the D500 for a year and a half (almost) and often use flash with the SB-910.

This has never happened before. There was some type of flash symbol in the Control Display just below the "Shoot" symbol.

I figured it was quicker to try a reset seeing I tried a remote cord and the flash worked on the D300s when tested there.

So now I searched and found this reported incident. So just adding here in case Nikon can report on the root cause and not having to do a reset if this occurs again.

 



#5
suskattis

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I am having the same problem.  An SB-500 with a D500 and the flash symbol does not show up in viewfinder.  Test flash is fine, camera seems to be communicating with flash fine (can change to manual and it recognizes). But no symbol in viewfinder and no flash when I depress shutter. Is the only option to reset the camera completely?  This seems very draconian.... Thanks!







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