19 replies to this topic

[Moester1955]

Good news for Nikon D600 owners

Nikon USA now offers free D600 shutter replacement for the 'dust' issue - Camera News at Cameraegg

[Daniel]

I don't own a D600 but I think this is good news. 

[TBonz]

I haven't had the problem with my D600 bodies but I'm quite glad they have made that offer in case I eventually encounter the problem...

[Ron]

I think this is a very positive step by Nikon (even if they were scared into doing it by the possibility of a class action lawsuit). I only wish they had been more forthcoming from the outset. I'm a believer in owning up to your mistakes. I think it's better to admit that you goofed and then correct the problem rather than stay silent and hop it goes away.

 

I was in the market for a D600 but didn't pull the trigger mainly because of the sensor spotting issue. Had they had acknowledged the problem up front and taken a stand similar to what they're doing now I may have taken a chance. As it is, they lost a sale.

 

--Ron

 

[Serge]

It's a good news especially for those who have about/over 100k on their shutter count - free replacement and off they go!

Well done Nikon!

[jack]

Great news, Nikon Australia is offering the same service.

[alden]

Quick question, indirectly related to this topic -- where do you find the shutter activation counter on these cameras?

[Merco_61]

Nikon hides the information somewhat, but it can be found. I did a From: Nikon Df initial shutter count - NikonForums.com entry about it.

 

/Peter

[funny peculiar]

I am really relieved by this. My D600 has from outset splashed oil spots so whenever I have photos with a light colour in the top left quadrant I have to spend 5-10 minutes using a cloning tool to get rid of the replicated spots on images.

I really thought Nikon had lost the plot here because as pointed out elsewhere this failure clearly represented a breach of the normal implied warranties of fit for the purpose and merchantability.

It was looking like Nikon were happy to take the hit to their reputation knowing that they had customers with a whole bunch of Nikon lenses who therefore could not easily change to another brand. Real shortsighted. But consumers have a long memory so that would have been detrimental long term.

Good on you Nikon.

[byrd-2020]

Nikon has "done the right thing".  Although it took awhile, I think they should be given full marks for owning up to this problem and taking care of it (at no charge to the user).  

[K-9]

Long overdue, but still very good news. It will be interesting to hear from users who get this taken care of, to see how long the turnaround time is.

[Chasing Light in MD]

Long overdue indeed......

[funny peculiar]

Further to my earlier post on this topic I've checked and now had confirmation from Nikon in New Zealand that they'll service my D600 for the sensor oil spot issue. Really good news.

[Nesster]

I decided to take the offer, I'm in NJ and the camera was sent to Nikon's NY repair center. Dropped it off at a UPS Store Saturday. Then had a moment of anxiety: did I actually have any legal proof I'd sent it? LOL. Tuesday I got the email from Nikon saying they're replacing the shutter. I'll update when I get the camera back.

 

I tried to think positively about the oil problem, and indeed the camera stayed clean for a while, but the spots kept coming back, and yes, very obvious against pale backgrounds. Getting rid of them wasn't too onerous for me, but still annoying enough that I decided to let Nikon fix it.

[Nesster]

So an update: Nikon New York facility acknowledged receipt on 3/18; I got notice they shipped the camera back Friday 3/21, with delivery expected today. Of course 'adult signature' is required, so I may not get the camera till tomorrow... This is pretty excellent turn around, IMO.

[Rocks]

I bought a D600 last summer. The retailer where I bought it sent it in to the Nikon repair facility here in Canada, and they cleaned the sensor. About a month later I started to get spots again, so I sent it back again. I got it back three days ago, and they told me they had replaced the shutter assembly, and that it should be good to go now. I was happy to get it back and I hope the issue is fixed, as I do like the camera.

 

The retailer loaned me a D800 the second time I sent it in, I had fun with it, but as an amateur prefer the D600 as I use a lot of the Auto settings.

[funny peculiar]

Just received my D600 back from Nikon in New Zealsnd with a free replacement shutter mechanism to eliminate the oil spot issue. All done under the recently announced service advisory. There and back in 3 days. We'll done Nikon - you have just saved your reputation with me.

[Russ]

FP - Did you go direct to Nikon, or through a shop?

[funny peculiar]

Straight to Nikon - and bearing in mind mine was a grey market camera this was a very welcome response

[Russ]

Wow - yes indeed. Good on them.