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P1000 unresponsive at times


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7 replies to this topic

#1
dragon49

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Often, using the top right control to try to zoom in and/or out doesn't produce any response at all.  If I keep trying, it usually, eventually responds.  Sometimes, I just power cycle or pull the battery completely and reseat.  In these situations, the zoom control on the left side of the camera always works.  I do have the latest firmware.  Also, at least once a trip, I get the message to power the camera off, then back on again.

I sent a message to Nikonusa support, but with near 100% certainty, somebody is going to respond with a canned answer, directing me to reset to factory defaults.  This is what they told me to do when I reported that my B6000 would freeze completely.  I never tried this.

I'm confident that B&H will replace the camera for me if I indeed have a lemon but is this truly possible.  I really don't want to have to deal with the downtime in not having the camera.  The message about turning the camera on and off only happens once or twice a trip, but the non-responsive zoom is happening all of the time now.

I do remember a YouTube video about one of the P1000's zoom controls being slower than the other, but I'm talking about complete non-respnsiveness.

Any ideas?  Any way I'm doing something wrong that can be corrected?

 



#2
lightcapture

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Definitely, reach out to B+H sooner than later for a replacement.



#3
dragon49

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Definitely, reach out to B+H sooner than later for a replacement.

I figured out the main issue with the zoom unresponsiveness.  It's just the stupid buffer.  When birding, I'm always in a burst mode, and after the 7 shots, the camera is completely unresponsive for between 3 and 4 seconds.  I've seen this in some notes before but lack the patience and caring to test the exact timing.  As I'm composing, I found this this page - Nikon P1000 Review - Performance, which states that with JPG - fine, the delay is 3.6 seconds.  I had initially thought that the top right zoom control was bad, as I always use this for zoom, and it was always more than 4 seconds after when I tried the zoom control on the left size which always worked.  I also just tested, and the left zoom is also unresponsive for between 3-4 seconds after the burst completes.  

That leaves us with the message telling me to power on and off the camera.  I can live with having to do this once every 2 hours or so for the rest of my life but am worried this may be indicative of a bigger problem that could get worse, and if I wait too long, the warranty will expire.

Here is Nikon's canned response to my original questions:
 

Thank you for contacting Nikon. The error message that you are receiving means that a lens error occurred.   If the issue persists service may be required. Below is some information regarding a lens error:
 
 
 
 
Having a lens error indicates a problem with the camera lens mechanism. This situation generally requires that the camera be sent to a Nikon Service Department for repair. Before doing this however, be sure to check these situations below:
 
 
 
One possible reason for this error is if the camera is switched on and the lens unit is prevented from extending.  The camera will struggle for a second to extend the lens, then report the problem. Inspect the lens for any obvious obstruction,  then turn the camera off, then on again. Usually, simply switching the camera Off then On again is enough to correct this problem.
Remove and recharge the battery. Retest.
 
 
You can also try to reset all in the set up menu.
 
If this does not help, then we regret the camera must be sent to our Nikon Service department. 

I replied back to the Nikon agent, asking about the seriousness of the 1 remaining issue.  In your opinion, should a reset not fix it, is it important enough to start an exchange with B&H?  The week or 2 of time having to use my lesser reach B6000 would be aggravating. :)

Ty

 


#4
lightcapture

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I figured out the main issue with the zoom unresponsiveness.  It's just the stupid buffer.  When birding, I'm always in a burst mode, and after the 7 shots, the camera is completely unresponsive for between 3 and 4 seconds.  I've seen this in some notes before but lack the patience and caring to test the exact timing.  As I'm composing, I found this this page - Nikon P1000 Review - Performance, which states that with JPG - fine, the delay is 3.6 seconds.  I had initially thought that the top right zoom control was bad, as I always use this for zoom, and it was always more than 4 seconds after when I tried the zoom control on the left size which always worked.  I also just tested, and the left zoom is also unresponsive for between 3-4 seconds after the burst completes.  

That leaves us with the message telling me to power on and off the camera.  I can live with having to do this once every 2 hours or so for the rest of my life but am worried this may be indicative of a bigger problem that could get worse, and if I wait too long, the warranty will expire.

Here is Nikon's canned response to my original questions:
 

Thank you for contacting Nikon. The error message that you are receiving means that a lens error occurred.   If the issue persists service may be required. Below is some information regarding a lens error:
 
 
 
 
Having a lens error indicates a problem with the camera lens mechanism. This situation generally requires that the camera be sent to a Nikon Service Department for repair. Before doing this however, be sure to check these situations below:
 
 
 
One possible reason for this error is if the camera is switched on and the lens unit is prevented from extending.  The camera will struggle for a second to extend the lens, then report the problem. Inspect the lens for any obvious obstruction,  then turn the camera off, then on again. Usually, simply switching the camera Off then On again is enough to correct this problem.
Remove and recharge the battery. Retest.
 
 
You can also try to reset all in the set up menu.
 
If this does not help, then we regret the camera must be sent to our Nikon Service department. 

I replied back to the Nikon agent, asking about the seriousness of the 1 remaining issue.  In your opinion, should a reset not fix it, is it important enough to start an exchange with B&H?  The week or 2 of time having to use my lesser reach B6000 would be aggravating. :)

Ty

 

 

If it's still under the return period w/ B+H why not send it back with a return authorization from them, and have them send you a different one. I'd rather rule out the possibility that it may be defective.

I had this w/ a pre-owned lens from them that was in worse shape than what was advertised. They did not hesitate to take it back. I sent photos of the scratches and nicks w/ my request for a return. I'd recommend adding photos of the error message w/ your request for an exchange.



#5
dragon49

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If it's still under the return period w/ B+H why not send it back with a return authorization from them, and have them send you a different one. I'd rather rule out the possibility that it may be defective.

I had this w/ a pre-owned lens from them that was in worse shape than what was advertised. They did not hesitate to take it back. I sent photos of the scratches and nicks w/ my request for a return. I'd recommend adding photos of the error message w/ your request for an exchange.

Ty - I'm waiting for Nikon supports reply to my follow-up.  I'm also wondering whether I was causing the error message to come up by constantly trying to use the zoom feature before the 3.6 second buffer "time out."  Maybe I confused the AI into thinking something was wrong with the lens.  I'll wait 4 seconds after bursts before adjusting the zoon for this weekend's trips and will see if I still get the error message.  I will take a picture of any error messages that come up to prove the problem with B&H, should I initiate an exchange.  

I do have time.  I received the camera on August 27th.  I'll need the reach for a trip on October 9th, so any exchange will have to wait until the next day.



#6
dragon49

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I used the camera for 4 hours today.  I have the auto-shutoff set to 30 minutes, so it' s always on when I use it.  During this time, the message to power off and then back on happened once.  Has nothing to do with trying to zoom during the buffer "time out" period, as I didn't do that today.



#7
dragon49

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Bump - nothing is wrong with the camera.  The lens is very sensitive to being disturbed, so If I bend down to tie my shoelaces and gently knock the extended lens against a knee, this may bring up the message indicating I need to turn the camera off, then back on.



#8
boblite

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My P1000 tends to totally freeze (requiring battery removal to restart) once or twice every time I go out with it.  It seems to be associated with zooming or with touching the DISP button... but I cannot force it to freeze.  Could it be overheating?  Or is it a software glitch?