2 replies to this topic

[hsbooth]

My Z6ii has lost the capability of adjusting shutter speed using the rear command dial in all modes including S and M.  I am able to change shutter speed using the front command dial in S and M modes by reversing main/sub command dials in the custom control settings.  I am also able to change shutter speeds in S and M modes using the touch screen.  So, the problem appears to be related exclusively to the rear command dial.  I have reset the camera to default settings to assure that a menu setting is the not the problem.  The camera firmware is updated to version 1.21.  The camera was purchased new earlier this year.  I was able to adjust shutter speed using the rear command dial prior to the firmware update.  

 

Has anyone come across this issue?  I am trying to determine if it is a mechanical problem or a firmware update related one.  I have Googled the issue to see if it may be related to the recent firmware update to version 1.21 and have not seen any postings about update related issues.

 

 

 

 

[stevev]

Same camera, same firmware update, no issues.  Works either by touch screen or command wheel in both M and S modes.

 

Have your tried reinstalling the firmware update?  I would download a new copy of the file.  Failing that, try Nikon support.  Live chat on weekdays might be able to sort your problem.  Good luck.

[hsbooth]

Problem Resolved.

 

Good news.  I received my camera back from Nikon Repair late yesterday afternoon.  I was expecting a four to six week wait, but, remarkably, I received it back in only one week and six days from door to door.  Really astounding.  Nikon replaced a Connector FPC (flexible printed circuit).  The camera is now working as expected.  I kept a copy of all my menu settings, so I am back in business as of this morning.