Trying to fix my boss's camera. I'm an IT guy, not necessarily a camera expert. They claim nothing was physically damaged, and it looks fine from the outside. She just went to take photos and noticed the black bar on the bottom. After some research, I assumed it might be a shutter issue, but the angle of this is what makes me think otherwise.
The black band is always the same size, and always present. Not present on the screen, and doesn't matter what lens we use.
We would have to mail it in to any repair facility, and we'd be at their mercy. I would rather have more information about what's actually going on.