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D500 weird 'tearing'

d500 jpeg tear

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12 replies to this topic

#1
Andrew Mayberry

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Hi Guys,

First time post so thanks from having me.

I was on a shoot today in 37deg Celius (98.6 F) and on getting home I see a lot of images have weird tearing on the XQD card.  No tearing exists on images captured with my D3300.

Here are some examples attached.  These pairs were captured within 2 secs of each other.

Any ideas?  About 10% of my images late in the day are ruined.

BTW, these were with a Tamron 150-600mm.

Attached Thumbnails

  • DSC_1630.jpg
  • DSC_1631.jpg
  • DSC_1618.jpg
  • DSC_1619.jpg


#2
Adam

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Did you shoot in RAW+?  If the raw files is OK, then the card might be to blame.  Otherwise I'd say it might have something to do with the sensor readout.

 

The camera is technically rated for higher temperatures, so that shouldn't have been the problem unless it was exposed to even higher temperatures in direct sunlight.



#3
Brian

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It's a D500, so still under warranty. It "might" be the card, but more likely the problem is with the processor board in the camera. That's usually to blame for problems like this. The "split down the middle" is suspect. Often the image is processed in halves- one half very different from the other, means one of the processing paths has failed. Just comparing this with what has happened on other cameras that have failed.

 

Try to duplicate the shooting conditions with a new card. OR- just send this one in with the card with bad images to Nikon and let them sort it out under warranty. It should not do this.



#4
Andrew Mayberry

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Thanks for the replies.   I've done some more test shots today and all is fine (adding to the end of the card which is where the issues are).  I was shooting with a grip and the card slots got 'painful' to touch so for now I'm assuming that in portrait mode, cards in the direct sun @100deg F, they struggle.

I've got another, albeit cooler, event today and will try again but at the first sign of issues, I'll switch out cards.

 

 

And yes, I normally shoot RAW+fine to the SD (64GB SD + 128GB XQD) but yesterday I knew I'd be shooting constantly for 8hrs so decided to go JPG only.

If I get the issue again, and on new cards, it'll be back to Nikon for a look.



#5
deano

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Living in Southern Arizona, in the summer I shoot in 100+ temps .  Other than my D750 getting a bit warm to the touch it still works fine.  I have been limiting my time shooting outdoors in the summer for this reason.



#6
Andrew Mayberry

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Well another big event today with exactly the same configuration but much lower temps and not one error.  I have to conclude that it's heat related for now but will advise and update if this changes.  Thanks.
 



#7
Andrew Mayberry

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OK, so we got to the bottom of the issue so I thought I'd post back here in case any one needed the info.

The camera is fine as is the 128GB XQD.  It's just that they're incompatible for some reason.  Lexar confirmed this and Nikon say it's their problem.  The issue doesn't exist (that I'm aware of) in any other camera.

The reason the problem also shows up on other cards is that I was using the SD as backup / JPG storage.  The camera saves the now corrupted image to the XQD and then copies, or renders the JPG, from that file, hence the corruption appears on the other card as well.

The Lexar utility finds no errors on the card as do other testing apps.  Here's the log output.

128GB XQD
 

00:31:20.13 - -------------------------------- New test process started --------------------------------
00:31:20.15 - Started "Writing test data" for drive L: 124927MB, "Lexar, QD-G128, 1.00, ", 2048b
01:25:10.19 - Completed "Writing test data" for drive L: 124927MB, "Lexar, QD-G128, 1.00, ", 2048b
01:25:10.21 - Tested total 124927.999MB in 0:53:49 with 38.693MB/s
01:25:10.21 - Total write errors: Fatal=0, Recoverable=0
01:25:10.22 - Started "Reading and comparing data" for drive L: 124927MB, "Lexar, QD-G128, 1.00, ", 2048b
01:52:55.15 - Completed "Reading and comparing data" for drive L: 124927MB, "Lexar, QD-G128, 1.00, ", 2048b
01:52:55.15 - Tested total 124927.999MB in 0:27:44 with 75.036MB/s
01:52:55.15 - Total errors: Read fatal=0, Read recoverable=0; Write fatal=0, Write recoverable=0; Comparison=0

Lexar have said that they'll honour a RMA but that the replacement is unlikely to fix the issue until Nikon update the firmware to handle the 128GB cards properly.

So there you go...hopefully I can get 2x64GB instead to go with my 2x32GB cards.


#8
TBonz

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I am glad you found the issue.  I have both 32GB and 64GB Lexar cards and haven't had any issues with them in my D4 bodies or the one time I rented a D500 as an extra body for an assignment.  I have not picked up any larger cards.  While I definitely want to pick up some additional cards, I don't anticipate going to larger cards as I rarely get close to filling the 64GB.  Having extras it shouldn't be a problem to switch out during breaks if / when I get close to filling up a card.  I have definitely filled them before, but it is rare enough and there are sufficient breaks that swapping cards shouldn't be an issue.



#9
Andrew Mayberry

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I tend to shoot bigger events (all weekend) so the bigger cards seemed the way to go.  I won't be replacing it with 128's but the tested 64's.



#10
Wayben

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Thanks for the heads up.  I've only used 64's and I guess I'll stick with that.



#11
TBonz

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I tend to shoot bigger events (all weekend) so the bigger cards seemed the way to go.  I won't be replacing it with 128's but the tested 64's.

 

I've done similar but been able to keep them within my available cards as long as I've been able to dump images and backup before day two :)!



#12
Andrew Mayberry

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I've done similar but been able to keep them within my available cards as long as I've been able to dump images and backup before day two :)!

Sometimes I don't get that luxury! :)



#13
TBonz

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Been there too!  In one case it worked out as I was only shooting one team playing Saturday and Sunday double headers.  Used most of the original cards on Day 1 and changed middle of Game 1 on Day 2...after that I concentrated on getting some "different" shots and on a few of the players that I hadn't shot as much as others.  Worked out...